#Does Cricket Fix Cracked Phone Screens upgrade#
#Does Cricket Fix Cracked Phone Screens full#
#Does Cricket Fix Cracked Phone Screens android#

While we have some latitude in our jobs, if your situation requires more attention, then ask for a supervisor. The front-line reps are trained to answer questions about claims (except denials, because we werenвЂ™t licensed adjusters, we legally couldnвЂ™t inform customers of claim denials) and process claims. Also, if you receive a tier 3 device from us and that device is damaged or unacceptable, youвЂ™ll be required to return that device and that device must show up as being received in the warehouse before another one will be shipped out to you.

#Does Cricket Fix Cracked Phone Screens android#

For tier 2 and tier 3 phones (high-end Android phones and all iPhones), if you have the device or if the device is found, you are required to return the device to Asurion or you will be charged the retail value of the non-returned device. If you give your child/sibling/significant other a phone for them to use on a long-term or permanent basis and they donвЂ™t return the device, insurance wonвЂ™t cover that as a theft because itвЂ™s considered a voluntary surrender. For instance, if your phone is taken by the police, even if you were an innocent party, insurance wonвЂ™t cover it. These documents are boring but contain lots of useful information.

Know The Terms And Conditions Of Your Insurance. Under no circumstances will an Android phone be replaced with an iPhone even if the deductible of $199 is the same.Д¤. In a few exceptional circumstances, you might be able to get a higher tier phone, BUT your deductible may be higher should you have to file a claim on the replacement device in the future. If you have a particular phone in mind with those features and functions and itвЂ™s within the same tier, chances are you should be able to get that phone. If the phone you were offered as a replacement is not comparable to the one you had before, tell the rep which features and functions itвЂ™s missing (and no, color is not a feature or function). Know What Constitutes A Comparable Replacement Phone. As far as I knew, there were never any exceptions granted to those rules.ДЈ.

You have 60 days after completing the claim to take ownership of the replacement device. If you live in either of the two aforementioned states, you have as long as you want, due to the laws of those states. Unless you live in Missouri or Alaska, you have 60 days after the date of the incident OR the last time the phone malfunctioned to file your claim.

#Does Cricket Fix Cracked Phone Screens upgrade#

In some cases, it may be cheaper to use an upgrade or cross-upgrade or even add an additional line than to file an insurance claim.

#Does Cricket Fix Cracked Phone Screens full#

If you did not have a contract, youвЂ™d be charged the full sticker price for the phone, which in most cases (even for вЂњcheapвЂќ phones) is several hundred bucks. That device you got for $99.99 on sale at the store came with a 2-year contract, which is the reason for that price. It doesnвЂ™t matter how little you paid for the phone, the deductible is not negotiable. Same goes for you Galaxy Note, Galaxy S III, or any other high-end phone. No, your iPhone deductible is not $50, $100, or $125. No matter what the AT&T store or even call center rep tells you, the Terms and Conditions override all that. With that out of the way, CJ provides the following info they believe will be helpful to anyone making an insurance claim with Asurion: вЂњWe have no control over how long hold times are, how poorly an AT&T rep treated you, or how much your deductible isвЂ¦ In fact, yelling makes it a lot likelier that weвЂ™ll just speed through the process and possibly neglect to tell you critical information, such as documents that are required to get your claim approved or how long you have to complete your claim.вЂќ вЂњFirst of all, IвЂ™d like to say that everyone employed there who works on the phones knows that the process is often frustrating and maddening,вЂќ writes CJ, who adds that cursing a blue streak at the CSR probably wonвЂ™t help. Now, a former front-line customer service rep at Asurion has written in to shed some light on what CSRs can and canвЂ™t do, and the best (and worst) ways to file your claim. ( Ninja M.)Anyone who has seen our numerous stories about readers dealing with Asurion, the insurance provider for an awful lot of wireless companies, knows that it might not always be the most pleasant experience.